Complaints

At New Leaf Coaching & Hypnotherapy, I aim to provide a professional, respectful and supportive service. I welcome feedback and take any concerns seriously.

If you are unhappy with any aspect of the service, or with how your personal information has been handled, please contact:

Vivien Hancock
Email: hello.newleaftherapy@gmail.com
Telephone: 07727 340335

Please provide a brief description of your concern, any relevant dates and how you would like the matter to be resolved.

I will:

  • Aim to acknowledge your complaint within five working days.

  • Consider your complaint fairly and confidentially.

  • Keep you informed if further time or information is needed.

  • Aim to provide a written response within 30 calendar days.

  • Explain the outcome and any action taken.

Data-protection complaints

If your complaint concerns how your personal information has been collected, used, stored or shared, please contact me first so that I can investigate.

If you remain dissatisfied after receiving my response, you can complain to the Information Commissioner’s Office (ICO):

Make a complaint to the ICO

Professional-conduct complaints

If a concern about hypnotherapy or professional conduct cannot be resolved directly, you may contact the relevant professional body, where the complaint falls within its remit: