Terms & Conditions
Last updated: September 2026
These Terms & Conditions explain the arrangements for working with New Leaf Coaching & Hypnotherapy. By booking an appointment, purchasing a package or using the services provided, you agree to these terms.
1. Services
New Leaf Coaching & Hypnotherapy provides Solution Focused Hypnotherapy, coaching and combined coaching and hypnotherapy programmes, both online and face-to-face.
The approach used will depend on your individual circumstances, needs and goals and will be discussed with you.
Where appropriate, I may recommend another professional or service if I believe New Leaf Coaching & Hypnotherapy is not the most appropriate support for your needs.
2. Discovery Call and Initial Consultation
A free 15-minute Discovery Call is available if you would like an initial conversation before booking an Initial Consultation.
A free 45-minute Initial Consultation is also available. A £20 refundable holding deposit is required to secure this appointment.
The £20 holding deposit will:
be fully refunded if you attend your Initial Consultation and decide not to continue;
be credited towards your first individual session or package if you choose to continue; or
be forfeited if you cancel with less than 24 hours' notice or do not attend.
If you cancel or rearrange your Initial Consultation with at least 24 hours' notice, your deposit can be transferred to another appointment or refunded.
The Initial Consultation gives us an opportunity to discuss what you would like support with, what you would like to be different and whether hypnotherapy, coaching or a combined approach may be appropriate.
There is no obligation to continue after the consultation.
3. Fees and Payment
Current fees are shown on the Fees & Packages page and within the online booking system.
When you book an individual coaching or hypnotherapy session directly through the website, payment is normally required at the time of booking, unless otherwise agreed.
Payments are processed securely through the online booking and payment system.
New Leaf Coaching & Hypnotherapy does not receive or store your full card details.
Prices may change from time to time, but changes will not affect packages that have already been purchased and paid for.
4. Booking Your Next Appointment During a Session
Where appropriate, we may agree your next appointment before the end of your current session. I can book this into the scheduling system for you so that you can secure a suitable appointment time.
You will not be required to pay for your next session immediately simply because I have booked it for you.
This means that if you have already paid for the appointment you are attending, you do not need to make another payment on the same day.
You will receive confirmation of your next appointment and a secure way to make payment.
Payment for an appointment that I have booked on your behalf must be received at least 48 hours before the appointment.
If payment has not been received by this time, I may contact you to check whether you still wish to keep the appointment. If I am unable to confirm this, the appointment may be released so that the time can be offered to another client.
The 48-hour payment deadline does not change the separate 24-hour cancellation policy set out below.
Where card details are available through the payment system, I will not charge a stored card for a future appointment without your knowledge and agreement.
5. Packages
Package details, including the number of sessions and price, will be clearly stated when purchased.
Where your £20 Initial Consultation holding deposit is being credited towards a package, the appropriate £20 credit will be applied.
Unless otherwise stated, packages are valid for 12 months from the date of purchase and are not normally transferable.
You are responsible for booking your sessions within this period. Exceptional circumstances may be considered at my discretion.
The number of sessions a client may benefit from varies, and no particular outcome or result can be guaranteed.
6. Cancellations and Rescheduling
I operate a 24-hour cancellation policy.
If you cancel or rearrange with at least 24 hours' notice, your appointment can be rescheduled without charge.
If you cancel or request to rearrange an appointment with less than 24 hours' notice, or do not attend.
an individually booked session may be charged in full;
a prepaid package session may be treated as used; or
for an Initial Consultation, the £20 holding deposit may be forfeited.
Genuine emergencies or exceptional circumstances will be considered individually.
If I need to cancel your appointment, I will offer an alternative date. You will not be charged, and any payment already made can be transferred or refunded.
7. Online Purchases and Refunds
Where services or packages are purchased online or by another distance-selling method, you may have statutory cancellation rights, including a 14-day cancellation period where applicable.
If you ask for services to begin during this period, you may be required to pay for services already provided.
Outside any applicable statutory cancellation period, refunds are not normally given for packages once sessions have started simply because you change your mind. Individual circumstances will, however, be considered fairly.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. New Leaf Client Pathway Quiz
The New Leaf Client Pathway Quiz is a short guidance tool designed to help you consider whether Solution Focused Hypnotherapy, Coaching or a combination of the two may be worth exploring.
The result provides a suggested starting point only. It does not determine which service you must use, and suitability will be discussed with you as part of your consultation.
The Pathway Quiz is not:
a medical assessment;
a psychological or psychiatric assessment;
a diagnostic tool;
a clinical screening or risk assessment; or
a substitute for advice, diagnosis or treatment from your GP, mental health professional or another appropriately qualified healthcare professional.
The quiz does not diagnose any physical or mental health condition and does not confirm that coaching or hypnotherapy is suitable for you.
A result suggesting Coaching, Solution Focused Hypnotherapy or Combined Support is intended to guide an initial conversation rather than make a clinical or automated decision about you.
You do not need to complete the quiz in order to contact me. If you are unsure what support you need, find questionnaires difficult or overwhelming, or would simply prefer to speak first, you are welcome to book a free Discovery Call or Initial Consultation instead.
Information you provide through the Pathway Quiz will be handled in accordance with the New Leaf Coaching & Hypnotherapy Privacy Notice.
9. Hypnotherapy and Coaching
Solution Focused Hypnotherapy combines psychotherapy and hypnosis and focuses on helping you move towards your preferred future and desired changes.
During hypnosis you remain in control and can stop at any time.
Where a relaxation or hypnosis recording is provided, it must not be listened to while driving, operating machinery or carrying out any activity requiring your full attention.
Coaching is a collaborative process designed to support reflection, goals, choices and action. Decisions and actions remain your responsibility.
Neither coaching nor hypnotherapy replaces appropriate medical, psychological, psychiatric, legal or other professional advice or treatment.
10. Your Participation
Hypnotherapy and coaching are collaborative processes.
Your engagement and willingness to participate can contribute to progress, but every person is different and no specific result or outcome can be guaranteed.
You remain responsible for your own decisions, actions and choices.
Please let me know if your circumstances change or if you have concerns about any aspect of our work together.
11. Medical Treatment and Other Professional Support
You should not stop or change medication or treatment prescribed by a GP or other healthcare professional without consulting them.
If you are currently receiving medical or mental health treatment, you should continue to follow the advice of the professionals responsible for your care.
Where relevant to your safety or suitability for therapy, I may recommend that you obtain medical or other professional advice before treatment continues.
I will not normally contact your GP or another professional without your consent unless there is a serious safeguarding or legal concern.
New Leaf Coaching & Hypnotherapy, the website, Pathway Quiz and booking system are not emergency or crisis services. If you require urgent medical or mental health assistance, please contact the appropriate NHS or emergency service.
12. Confidentiality
Information shared during sessions will normally remain confidential.
As part of professional practice, I may discuss aspects of client work with my professional supervisor. Information will be anonymised wherever possible.
Confidentiality may need to be broken where:
there is a serious risk of harm to you or someone else;
there is a safeguarding concern involving a child or vulnerable person;
disclosure is required by law or a valid court order; or
there is another serious legal or professional obligation.
Where appropriate and safe, I will aim to discuss this with you first.
Further information about how your personal information is handled is contained in the New Leaf Coaching & Hypnotherapy Privacy Notice.
13. Online Sessions
Online appointments take place using Google Meet unless another method has been agreed.
Your meeting link will normally be provided within your booking confirmation and/or appointment reminder.
Please ensure you have a suitable internet connection, an appropriate device and a private space where possible.
Online hypnotherapy must not take place while driving, travelling in a vehicle or carrying out another activity requiring your attention.
If technical problems prevent a session from continuing, we will agree whether to reconnect, use another suitable method or rearrange.
Sessions must not be recorded by either party without prior agreement.
14. Face-to-Face Sessions
For face-to-face appointments, the location and any relevant arrival information will be provided as part of your booking confirmation.
Please let me know in advance if you have any accessibility requirements that may affect your appointment.
15. Professional Boundaries
Clients will always be treated with dignity and respect, and I ask that communication remains respectful in return.
Threatening, abusive, discriminatory, sexually inappropriate or otherwise unacceptable behaviour may result in our professional relationship being ended.
If we meet outside a session, I will respect your confidentiality and will not acknowledge how we know each other unless you choose to acknowledge me first.
16. Ending Therapy or Coaching
You may choose to stop therapy or coaching at any time, subject to the cancellation and package terms above.
I may also recommend pausing or ending our work if I believe another professional would be more appropriate, the work is outside my professional competence, there are safety concerns, or professional boundaries are not being respected.
17. Clients Under 18
Work with clients under 18 will only be undertaken where appropriate.
Parental or guardian consent and suitable safeguarding arrangements may be required depending on the client's age and circumstances.
18. Complaints
If you are unhappy with any aspect of the service you receive, please contact me in the first instance so that I have an opportunity to discuss and, where possible, resolve your concerns.
Details of relevant professional complaints procedures can also be provided where appropriate.
19. Data Protection
Personal information is processed and stored in accordance with applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018.
Information provided through your booking, Initial Consultation, intake forms and New Leaf Client Pathway Quiz will be handled in accordance with the New Leaf Coaching & Hypnotherapy Privacy Notice.
Please read the Privacy Notice for further information about how your information is collected, used, stored and protected.
20. Changes to These Terms
These Terms may be updated from time to time. The latest version will always be available on the New Leaf Coaching & Hypnotherapy website.
Nothing in these Terms limits any statutory rights you have under UK consumer law.
Contact
Vivien Hancock
New Leaf Coaching & Hypnotherapy
Change begins within
Email: hello.newleaftherapy@gmail.com
Telephone: 07727 340335
Llanfairfechan, Conwy
North Wales